From Blackberry’s newsroom:

Thursday 13th October – 9:00 (GMT-5)

BlackBerry services are operating well globally. BlackBerry  Support teams continue to monitor the situation around the clock to ensure  ongoing service stability. Some customers in Canada and Latin America who are  sending messages to other regions may see intermittent message delays. Support teams are actively addressing this.

For RIM’s leadership video message, visit: http://www.rim.com/newsroom/service-update.shtml.

At 10:00 am today there will be an online press conference, that will be recorded.

You can view online during or after the live event at: http://tinyurl.com/6axbyj8

October 12, 2011, 4:10 pm EST: Highlights of the R.I.M. Press Conference today regarding BlackBerry service issues:

  • Cause was a core switch failure in Europe that has expanded to North America.
  • Failover did not function.
  • Global teams continue to work around the clock to restore service.
  • Root cause not the result of a hacking incident.

A link to the recorded conference is below:

http://tinyurl.com/6h969mz

Oct 12, 2011, 12:00 pm EST: Blackberry users have reported email service and other issues this morning, prompting the following official statement from BlackBerry:

“BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.”

North State BlackBerry customers can get updates on the status of the issue here on our blog www.northstate.net/blog, or the BlackBerry web site at: http://www.rim.com/newsroom/service-update.shtml.

 
About The Author

Royster Tucker, III

President & Chief Operating Officer

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